Teaches in: Business
About Me
I've spent over 15 years in luxury hospitality, starting as a concierge at a small boutique hotel and eventually managing guest services for a top resort chain. What drives me is seeing how a well-timed gesture or thoughtful detail can turn a stay into a story guests tell for years. It's not about fancy rules; it's about understanding people and creating moments that feel personal.
In my teaching, I draw from real cases I've encountered in five-star settings. We break down what works and why, focusing on skills like reading guest cues and handling high-pressure situations with grace. You'll walk away with tools to design experiences that feel effortless but are carefully crafted, whether you're at the front desk or in a management role.
Featured Courses
Expertise
Experience
The Apex Collection
Director of Guest RelationsElite Hospitality Group
Training and Development ManagerSkyline Resorts
Front Desk SupervisorAchievements
- Certified Hospitality Trainer (CHT) from the American Hotel & Lodging Educational Institute.
- Published 'The Art of Anticipation' in Hotel Business Review.
- Delivered keynote speech at the International Luxury Hotel Conference 2022.
- Developed a guest service protocol that increased satisfaction scores by 18% at The Apex Collection.
- Mentored over 100 hospitality professionals through industry workshops.
- Created online training modules adopted by 12 luxury properties.
Teaching Impact
- 2 Courses
- 4.65 Average Rating
